Complaints
We aim to provide a high level of service and we want you to tell us if we don’t. We take all complaints we receive seriously and aim to resolve them promptly; we welcome your feedback. We will record and analyse your comments to make sure we continue to improve the service we offer.
In the event of any other complaint or purported complaint please contact:
Name: The Compliance Officer
Address: 1 Bishopsgate, London, EC2N 3AQ
Telephone: +44 (0)20 3169 1969
Email: complaints@apollounderwriting.com
Please quote the policy reference shown in the Policy Schedule (if you have an existing policy with us) and explain the nature of your complaint. We will then write to you with our final decision.
If you are not satisfied with the final decision regarding your complaint or you have not received the final decision within eight weeks and you are an enterprise with an annual turnover of less than £6.5 million (or its equivalent in any other currency); and that:
employs fewer than 50 persons; or
has a balance sheet total of less than £5 million (or its equivalent in any other currency);
You can contact the Financial Ombudsman Service at:
Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Website: www.financial-ombudsdman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Telephone: 0800 023 4567 or 0300 123 9213
You must approach the Financial Ombudsman Service within 6 months of either our summary resolution or final response letter to Your complaint. Please note that if you do not refer your complaint within 6 months, the Financial Ombudsman Service will not have our permission to consider your complaint and therefore will only be able to do so in very limited circumstances, for example, if it believes that the delay was as a result of exceptional circumstances.